Returns & Exchange Policy

At Hasrat, we want you to have a smooth and satisfying experience with every order. If something isn’t right, we’re here to help.

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📦 Returns & Exchanges

We only offer returns or exchanges in the following cases:

1. You received a damaged product
2. You received the wrong item

To request a return or exchange, please contact us within 2 days of receiving your order.

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📸 Proof Requirement

To process your request, you may be asked to share:

1. Clear photos of the product.
2. Images of the packaging.

3. Your order details.

This helps us resolve your issue quickly.

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🚫 Items Not Eligible

We do not accept returns or exchanges if:

1. The product has been used.

2. The issue is reported after the given time frame.

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🔄 Exchange Process

Once your request is approved:

1. Our team will guide you through the process.
2. A replacement product will be sent to you.

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💸 Refund Policy

We currently do not offer cash refunds.
In approved cases, we will provide an exchange or replacement instead.

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🚚 Shipping Charges

1. If the issue is from our side (wrong or damaged item), we will cover the shipping

2. In other cases, shipping costs may apply